Shop Policy

1. Product Descriptions
We strive to ensure the accuracy and completeness of product descriptions on this website. However, we do not guarantee that all content is entirely up-to-date, complete, or error-free. If you have any concerns regarding product discrepancies, please contact us.

2. Pricing & Payment Fees
– All prices are listed in Hong Kong Dollars (HKD). Placing an order constitutes your agreement to pay the displayed price.
Payment Processing Fees
1. Apple Pay / Google Pay / Stripe (Credit/Debit Card): 3.6% + HKD $3.00 per transaction
2. FPS (Faster Payment System): No fee

3. Payment Methods
– We accept: Apple Pay, Google Pay, Stripe (Credit/Debit Card), FPS (Faster Payment System), Cash (On-site only, subject to conditions below).
Apple Pay
a) By using Apple Pay, you agree to the terms of service provided by Apple.
Google Pay
a) By using Google Pay, you agree to the terms of service provided by Google.
Stripe
a) By using Stripe, you agree to the terms of service provided by Stripe.
FPS (Faster Payment System)
a) You must provide valid FPS payment proof; otherwise, your order may be voided.
b) Payment must be completed within 12 hours after placing the order, followed by immediate notification to us. Unpaid orders will be canceled automatically.
c) Items may be canceled if payment verification fails.
Cash (On-site)
a) Only applicable for venue rentals or event participation with prior arrangement. Present your order details for verification. Excluded: Virtual products or non-physical goods.

4. Order Acceptance
– Upon submitting your order with personal and payment details, we will send an email confirmation acknowledging receipt.
– We reserve the right to decline any order at our sole discretion for reasons including, but not limited to:
a) Item unavailability: Products being out of stock, withdrawn due to failure to meet quality standards, or subject to delivery restrictions.
b) Pricing/description errors: Inaccuracies in product pricing or descriptions discovered post-submission.
c) Payment authorization failure: Inability to obtain valid payment authorization.
– If issues arise with your order, we will contact you promptly to resolve them.

5. Shipping & Fulfillment
– Upon payment confirmation, we strive to ship physical goods within 3 business days. Delivery timelines depend on third-party carriers (Hong Kong Post / SF Express).
– Virtual Goods (e.g., event tickets, downloadable files: video templates, music files, digital sheet music) Orders are fulfilled instantly via automated systems after payment confirmation.
– Service-Based Orders (e.g., venue rentals, workshop participation) We will verify details or contact customers within 3 business days of payment confirmation.
– Local Standard Mail: No tracking service provided. Customer assumes full responsibility for lost parcels.
– SF Express: Customers must monitor their email for shipping reference numbers after dispatch.
– Important Note: All physical goods are inspected and packed with intact packaging prior to shipping. We cannot be held liable for damage occurring during transit.

6. Returns Policy
– To ensure an optimal shopping experience, we offer a returns arrangement under the following conditions:
– Eligible for Returns/Exchange
a) Received item does not match your ordered product.
b) Item arrived in a damaged or defective condition.

– Non-Returnable Items
a) Products altered by the customer or damaged after use.
b) Items returned more than 7 calendar days after delivery.
c) Products explicitly marked as "Final Sale" (non-returnable).

7. Refunds
– Eligible customers may request refunds under the following conditions: Product damage/defects, Incorrect item received, Service bookings that cannot be fulfilled. Approved refunds will be processed through the original payment method or via mutually agreed alternatives.
– Payment Fees: For transactions involving processing fees (e.g., credit cards), only the base order amount will be refunded (excluding fees), unless otherwise negotiated.
– Processing Time: Refunds are typically completed within 7 business days after approval, subject to bank/payment provider processing speeds.
Non-Refundable Cases:
– Failure to follow return procedures or ineligible items
– Returns initiated past the 7-day period or items damaged post-use
– Violations of other service terms outlined in this policy

8. Dispute Resolution
– Should you encounter any issues with our products or services, please first contact our customer support team. If unresolved, we will promptly negotiate a solution based on the specific circumstances.
– All Terms of Use are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be resolved exclusively under Hong Kong SAR jurisdiction.

9. Company Rights
– We reserve the exclusive right to modify these Terms at any time. Your continued use of this website or completion of transactions constitutes full acceptance of and compliance with the updated terms.
– Revisions may be implemented without prior or post-notification.